Tag: technology

VXML, DTMF technology and graphical & Video Output

VXML , Text to Speech and computer telephony Integration and Speech recognition

DTMF, Text to Speech and computer telephony Integration and Speech recognition

DTMF, Text to Speech, Computer telephony Integration ,Speech recognition and graphical output

2001-2002

2002-2003

2003-2004

2004-2005

4.5 Millon calls per year

4.5 Million calls per month

5 Million calls per year

5 Million calls per month

Oracle 10g platform

Oracle 9i Platform

Oracle 8g platform

Oracle 11i Platform

Speech Input and Output and Visual Output.

Multi modal Modes of Input and Multimedia Output.

Speech Input and Output.

Touchtone input and voice Output.

Facial Expressions and Emotions

Smile

Hearing capacity

Speaking capabilities

It is a 24X7 application

The menus are short

Personalized experience

Time out problems

Retrieving customer details only

Voluntary and involuntary routing functions and caller identification.

to support the Identify Caller, Authenticate Caller, Voluntary and Involuntary Routing functions of the Main Menu call flow.

None.

IVR receives the target VDN and transfers the call to the VDN on the Avaya switch through Genesys CTI.

IVR receives the target VDN and transfers the call to the VDN on the Genesys CTI through Avaya switch.

IVR receives the target VDN and transfers the call to the VDN on the Avaya switch without Genesys CTI.

None

VXML based touchtone Platfom.

CTI

Avaya Switch.

Genesys CTI.