Tag: consumer : satisfaction and protection

Quizzes (4) Questions (113)

Questions Related to consumer : satisfaction and protection

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Consumer Protection Act 1986 was introduced to seek redressal of ____ .

  1. complaints of sellers

  2. safety of shops

  3. useless products

  4. consumer disputes
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer Protection Act, 1986 includes _____.
(I) Right to safety
(II) Right to be informed
(lll) Right to choose

  1. Only III

  2. Only I and II

  3. Only II and III

  4. All of these
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 includes:

  • the right to the satisfaction of basic needs
  • the right to safety
  • the right to be informed
  • the right to choice
  • the right to be heard
  • the right to seek redressal
  • the right to consumer education

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In October 2005, the Right to Information Act, introduced by the Government of India, ensured citizens to obtain information about ____ .

  1. functioning of central and state government departments

  2. right to provide education to all

  3. function of the media

  4. the information printed on the package of the product
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A.  Functioning of central and state government departments

Right to Information Act 2005 mandates timely response to citizen requests for government information. It is an initiative taken by Department of Personnel and Training, Ministry of Personnel, Public Grievances and Pensions to provide a– RTI Portal Gateway to the citizens for quick search of information on the details of first Appellate Authorities, PIOs etc. amongst others, besides access to RTI related information / disclosures published on the web by various Public Authorities under the government of India as well as the State Governments


Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer movement was a result of _____.

  1. consumer protection

  2. consumer rights

  3. satisfaction of consumers

  4. dissatisfaction of consumers
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer movement is nothing but consumers forming small groups to express their solidarity.
Consumer movement was a result of dissatisfaction of consumers.
Consumer Movements builds pressure on the firms or businesses for expressing the consumer grievances.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In 1985, the United Nations adopted the UN guidelines for __________.

  1. consume rights

  2. consumer protection

  3. consumer redressal

  4. consumer awareness
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
  • The guidelines for Consumer protection were adopted by the UN in 1985.
  • Guidelines gave legitimacy to the principles of consumer rights.
  • Guidelines were updated in 1999 to include environmental concerns.
Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Educating consumers about their rights and duties is known as ___ .

  1. consumer forum

  2. consumer protection

  3. consumer awareness

  4. consumer disputes
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Educating consumers about their rights and duties is known as consumer awareness.
Major limitation of consumers is that they are not fully aware of their rights and different Acts enacted by government for the protection of their interests.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In case the district level consumer court dismisses case field by a consumer , the consumer _____.

  1. has the right to appeal in the state level court

  2. must withdraw his case without delay

  3. has the right to get compensation from the producer/seller immediately

  4. has the right to appeal again the district level court
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation
  • In case the district level consumer court dismisses case field by a consumer, the consumer has the right to appeal in the state level court.
Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

A chemist has sold you a medicine of expired date.
Under which consumer right you can approach the consumer court?

  1. Right to safety

  2. Right to vote

  3. Right to be heard

  4. Right to seek redressal
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Since consuming an expired medicine can endanger ones life, hence we approach a court with right to safety act.