Tag: consumer : satisfaction and protection

Questions Related to consumer : satisfaction and protection

The National Consumer's Day in India is observed on _________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 24 June

  2. 24 September

  3. 24 December

  4. 24 March

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Correct Option: C
Explanation:
  • The National Consumer's Day in India is observed on 24 December every year.

The Consumer Protection Act 1986 was introduced to seek redressal of ____ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. complaints of sellers

  2. safety of shops

  3. useless products

  4. consumer disputes

Show answer
Correct Option: D
Explanation:

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

Consumer Protection Act, 1986 includes _____.
(I) Right to safety
(II) Right to be informed
(lll) Right to choose

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Only III

  2. Only I and II

  3. Only II and III

  4. All of these

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Correct Option: D
Explanation:

Consumer Protection Act, 1986 includes:

  • the right to the satisfaction of basic needs
  • the right to safety
  • the right to be informed
  • the right to choice
  • the right to be heard
  • the right to seek redressal
  • the right to consumer education

In October 2005, the Right to Information Act, introduced by the Government of India, ensured citizens to obtain information about ____ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. functioning of central and state government departments

  2. right to provide education to all

  3. function of the media

  4. the information printed on the package of the product

Show answer
Correct Option: A
Explanation:

A.  Functioning of central and state government departments

Right to Information Act 2005 mandates timely response to citizen requests for government information. It is an initiative taken by Department of Personnel and Training, Ministry of Personnel, Public Grievances and Pensions to provide a– RTI Portal Gateway to the citizens for quick search of information on the details of first Appellate Authorities, PIOs etc. amongst others, besides access to RTI related information / disclosures published on the web by various Public Authorities under the government of India as well as the State Governments


Insisting on a cash memo from a seller is consumer's ____ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. right

  2. duty

  3. privilege

  4. exploitation

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Correct Option: B
Explanation:

  • Insisting on a cash memo from a seller is consumer's duty.

Consumer movement was a result of _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consumer protection

  2. consumer rights

  3. satisfaction of consumers

  4. dissatisfaction of consumers

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Correct Option: D
Explanation:

Consumer movement is nothing but consumers forming small groups to express their solidarity.
Consumer movement was a result of dissatisfaction of consumers.
Consumer Movements builds pressure on the firms or businesses for expressing the consumer grievances.

In 1985, the United Nations adopted the UN guidelines for __________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consume rights

  2. consumer protection

  3. consumer redressal

  4. consumer awareness

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Correct Option: B
Explanation:
  • The guidelines for Consumer protection were adopted by the UN in 1985.
  • Guidelines gave legitimacy to the principles of consumer rights.
  • Guidelines were updated in 1999 to include environmental concerns.

Educating consumers about their rights and duties is known as ___ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consumer forum

  2. consumer protection

  3. consumer awareness

  4. consumer disputes

Show answer
Correct Option: C
Explanation:

Educating consumers about their rights and duties is known as consumer awareness.
Major limitation of consumers is that they are not fully aware of their rights and different Acts enacted by government for the protection of their interests.

In case the district level consumer court dismisses case field by a consumer , the consumer _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. has the right to appeal in the state level court

  2. must withdraw his case without delay

  3. has the right to get compensation from the producer/seller immediately

  4. has the right to appeal again the district level court

Show answer
Correct Option: A
Explanation:
  • In case the district level consumer court dismisses case field by a consumer, the consumer has the right to appeal in the state level court.

A chemist has sold you a medicine of expired date.
Under which consumer right you can approach the consumer court?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Right to safety

  2. Right to vote

  3. Right to be heard

  4. Right to seek redressal

Show answer
Correct Option: A
Explanation:

Since consuming an expired medicine can endanger ones life, hence we approach a court with right to safety act.