Tag: consumer : satisfaction and protection

Questions Related to consumer : satisfaction and protection

In an economy, people have the freedom to buy or not to buy the goods offered in the market place, and this freedom to choose what they buy dictates what producers will ultimately produce. This condition is called.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Economic Power of Choice

  2. Consumer Sovereignty

  3. Positive Economy

  4. Producer Sovereignty

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Correct Option: B

"Consumer Sovereignty" refers to.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Consumer participation in Production

  2. Consumer is the Ruler of the State

  3. Producers produce any type of goods and dump them in the market

  4. Producers produce only those goods which Consumers prefer to buy

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Correct Option: D

When was COPRA enacted?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1984

  2. 1985

  3. 1986

  4. 1987

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Correct Option: C
Explanation:
  • COPRA was enacted in 1986.
  • COPRA was enacted to protect the interests of consumers in India. 

When was consumers protection act enacted ?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1978

  2. 1976

  3. 1986

  4. 1989

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Correct Option: C

Are ISI and Agmark equivalent.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. True

  2. False

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Correct Option: B
Explanation:

  • Ans: False 
    1:ISI     mark is a certification mark for industrial products in India 

    • 2:AGMARK is a certification mark employed on agricultural products in India , assuring that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.
    Hence both are different not equivalent 


Which of the following statement is correct?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. When a consumer gets exploited, he must file a case in consumer court

  2. A consumer has no right to get compensation

  3. Hallmark certification maintained for standardization of food

  4. Agmark certification maintained for standardization of jewellery

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Correct Option: A
Explanation:

A consumer has right to get compensation.
Agmark certification maintained for standardization of food.
Hallmark certification maintained for standardization of jewellery.
When a consumer gets exploited, he must file a case in consumer court.

The state level consumer court deals in cases involving claims between ______ to _______ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 10 lakhs, 90 lakhs

  2. 20 lakhs, 1 crore

  3. 30 lakhs, 5 crores

  4. 40 lakhs, 10 crores

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Correct Option: B
Explanation:

National level consumer court hears claims amounting more than Rs. 1 crore.
State level consumer court hears claims amounting less than Rs 1 crore.
District level consumer court hears claims amounting up to Rs 20 lakhs.

MRP of the product falls under the category of _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Right to choice

  2. Right to safety

  3. Right to information

  4. Right to redressal

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Correct Option: C
Explanation:

Right to Information (RTI) is an Act of the Parliament of India "to provide for setting out the practical regime of right to information for citizens" and replaces the erstwhile Freedom of information Act, 2002. 
MRP is the price of the product which fall under right to information 

Is it true that India is the one of the countries that have exclusive courts for Consumer redressal?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. True

  2. False

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Correct Option: A
Explanation:

It is true that India is the one of the countries that have exclusive courts for Consumer redressal because 

  • Lack of legal system to protect the consumers from exploitation in the marketplace.
  • Extreme food shortages.
  • Black marketing.
  • Adulteration of food and edible oil

COPRA applies to ________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. goods only

  2. goods and services

  3. adulterated of food items

  4. manufactured goods only

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Correct Option: B
Explanation:

COPRA was enacted to protect the interests of consumers in India.it applies to goods and services.