Tag: consumer : satisfaction and protection

Quizzes (4) Questions (113)

Questions Related to consumer : satisfaction and protection

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

  1. A only

  2. B only

  3. None

  4. Both
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a correct statement? 

  1. The COPRA extends to the whole of India

  2. The COPRA shall apply to all goods and services

  3. The COPRA was amended in the year 2011

  4. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act (COPRA) applies to all goods and services unless specifically exempted by the Central Government.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In the pre-reforms period (i.e. before 1991), control was exercised over import of _______________.

  1. Consumer Goods

  2. Capital Goods

  3. Both (a) and (b)

  4. Neither (a) nor (b)
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Before the 1991 economic reforms, India followed a protectionist policy that strictly controlled the import of consumer goods to encourage domestic production.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

According to the COPRA, the term 'Person' may includes _______________.

  1. A registered or unregistered firm

  2. A Hindu Undivided Family

  3. A Co-operative Society

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Under the Consumer Protection Act, the definition of 'person' is broad and includes firms, Hindu Undivided Families, and co-operative societies.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In 1985, the United Nations adopted the UN guidelines to ensure _____.

  1. consumer protection

  2. consumer exploitation

  3. consumer support

  4. consumer awareness
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The original Guidelines for Consumer Protection were adopted by the United Nations in 1985, following a successful campaign initiated by Consumers International.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What was the result of 'Consumer Movement'?

  1. Pressure on business firms was built up

  2. Government took action against the interests of consumer

  3. There was no change in the attitude of the government

  4. Consumer started asking for cash memo
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation
  • Consumer Movement is nothing but consumers forming small groups to express their solidarity. 
  • Consumer Movement builds pressure on the firms or businesses for expressing their grievances.
  • A consumer group can also represent an individual consumer in the Consumer Courts.