Tag: consumer : satisfaction and protection

Quizzes (4) Questions (113)

Questions Related to consumer : satisfaction and protection

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which Act provides relief to buyers of goods in case the goods purchased do not comply with the expressed condition?

  1. Indian Tolls Act

  2. Sheriffs' Fees Act

  3. The Sale of Goods Act

  4. None of these
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The act that provides relief to buyers of goods in case the goods purchased do not comply with the expressed condition is the Sale of Goods Act.

Indian Tolls Act deals with Government to levy Tolls on Public Roads and Bridges and Sheriffs' Fees Act for making better provision for the Sheriffs of Calcutta, Madras and Bombay. These two acts have nothing to do with the customer service.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

To provide awareness among consumers, Grahak Suvidha Kendras were launched in six locations. Which of the following place does not have a Grahak Suvidha Kendra?

  1. Bangalore

  2. Jaipur

  3. Delhi

  4. Hyderabad
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Grahak Suvidha Kendras are new initiatives of government which acts as a one stop centre for different consumer welfare services. By March 2015 there were six Grahak Suvidha Kendras located at Ahmadabad, Bangalore, Jaipur, Kolkata, Patna and Delhi. Therefore among the given options Hyderabad does not have Grahak Suvidha Kendras by March 2015.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Weight and Standard Measure Act was passed to systematize the measurement and weight in which year?

  1. 1976

  2. 1986

  3. 1956

  4. 1966
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The Standards of Weights and Measures Act was passed in the year 1976 by Indian Government. This was passed to establish standards of weights and measures, to regulate trade or commerce to safeguard consumer interests.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer protection act is very important because it provides which of the following?

  1. the right to be protected against the marketing of goods which are hazardous to life and property

  2. the right to informed about the quality, quantity, potency, purity, standard and price

  3. the right to be assured, wherever possible access to a variety of goods at competitive prices

  4. all the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 is an act of parliament passed in the year 1986 to protect the interests of consumers in India. It is very important because of the following functions 

  • The right to be protected against the marketing of goods which are hazardous to life and property, 
  • The right to informed about the quality, quantity, potency, purity, standard and price of goods, 
  • The right to be assured, wherever possible access to a variety of goods at competitive prices.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

AGMARK, the certification mark employed on agricultural products in India, stands for _________.

  1. Agricultural development

  2. Agricultural marketing

  3. Agricultural mark

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

AGMARK = Agricultural Mark i.e. the Certification and Standardization Mark for packaged Agricultural products in India. The AGMARK is legally enforced in India by the Agricultural Produce (Grading and Marking) Act of 1937 (and amended in 1986).

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

When did the Consumer Protection Act come into force?

  1. $1^{st}$ June, 1986
  2. $1^{st}$ July, 1989
  3. $1^{st}$ June, 1968
  4. $1^{st}$ July, 1987
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Magna Carta of consumers is _________.

  1. WHO

  2. COPRA

  3. EXNORA

  4. FAO
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act, 1986 (COPRA) is an act of the Parliament  of India enacted in 1986 to protect the interests of consumers in India.  It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India. 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

By what name is the Commission formed by the Central Government for implementation of consumer protection laws known as?

  1. Consumer Protection Commission

  2. National Court Commission

  3. Hoarding Prevention Commission

  4. National Consumer Commission
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The National Consumer Disputes Redressal Commission, India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act, 1986. Its head office is in New Delhi.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a use of the Consumer act?

  1. Marketing of goods

  2. Providing health education

  3. Creating awareness

  4. Food production
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is customer value?

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Customer value is defined as the difference between the benefits a customer gains from owning and/or using a product and the costs of obtaining the product.