Tag: operating systems

Agent need to press mute button

Agent need to do not press mute button

Agent nedd to click on Audio and than select volumte and ringer settings

None of the above

Dial *06 on deskphone

Dial *77 on deskphone

Dial *88 on desk phone

Dial *80 on desk phone

Need to press mute button

Agent need to press hold button

Agent need to click on audio button and than click on audio option

None of the above

Agent need to click on audio button and than click on audio monitor

Agent need to click view icon

Agent can click on Contact history and can redial numbers

None of the above

Agent need to dial on deskphone *08and than hardphone id twice

Agent need to dial on deskphone *00 and than hardphone id twice

Agent need to dial on deskphone *06 and than hardphone id twice

None of the above

They need to dial *08 on deskphone

They need to dial *06 on deskphone

They need to dial *00 on deskphone

None of the above

Agent need to paste the number they want to Conference and click on tools and select personal phone features

Agent need to paste the number they want to Conference and click on Conference option

We cannot conference

None of the above

Agent need to click on start button type CONFIG in run option. And will get c:\winnt window than he needs to type ipconfig and press enter

Agent need to click on start button type RUN in run option. And will get c:\winnt window than he needs to type ipconfig and press enter

Agent need to click on start button type CMD in run option. And will get c:\winnt window than he needs to type ipconfig and press enter

None of the above

Agent need to paste the number they want to transfer and click on Enhance Transfer option

Agent need to click on speed dial

Agent need to click on conference button

None of the Above

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