Multiple choice technology testing

Which is not a Contact Type in ICM

  1. Consumer Cable account

  2. Consumer Wireless account

  3. Consumer Common account

  4. Business Cable account
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In ICM (Interactive Customer Management) systems, Consumer Common account is not a standard contact type. The typical contact types include Consumer Cable accounts, Consumer Wireless accounts, and Business Cable accounts (and Business Wireless). Consumer Common is not a recognized category in the ICM contact type hierarchy.

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