Multiple choice technology testing

What are the type of contacts available in CIM?

  1. Consumer and Business

  2. Consumer, Business - Cable and Business - Wireless

  3. Consumer - Cable, Consumer - Wireless and Business

  4. Consumer - Cable, Consumer - Wireless, Business - Cable and Business - Wireless
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

CIM (Customer Interaction Management) system supports three main types of contacts: Consumer customers, Business - Cable customers, and Business - Wireless customers. This categorization helps Rogers organize and manage different customer segments based on their service type (residential vs. business) and service category (cable vs. wireless).

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