Multiple choice technology testing

Which of the following is not a responsibility of CRM

  1. Customer Account Management

  2. Calling Circle Management

  3. Provisioning

  4. Blacklist Management

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

CRM (Customer Relationship Management) handles customer-related functions like account management, calling circles, and blacklists. Provisioning refers to the technical activation/setup of services, which is handled by network/operational systems, not CRM.