Multiple choice technology testing

CSM applications are handled by?

  1. CSR

  2. Customer

  3. IT Support

  4. None Of the above

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

CSM (Customer Service Management) applications are handled by CSR (Customer Service Representative). CSRs are the staff who process customer service requests through the CSM system. Customers and IT Support do not directly handle CSM applications in the same way.