Tag: testing

Authorized Contact Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

Business Authorized Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

Authorized Contact Level 1, Business Authorized level 2, Authorized Contact Level 3 and General Contact

Authorized Contact Level 1, Authorized Contact level 2, Business Authorized Level 3 and General Contact

Business Authorized Level 1, Business Authorized level 2, Business Authorized Level 3 and General Contact

Issues which needs the help of another Department (External Source)

Issues with common root cause

Issues which need better work allocation

All the Above

Move

Forward

Dispatch

Assign

Return

Level 1 =Tech-Cable and Level 5 = Truck

Level 1 =Tech-Cable and Level 5 = Ticket

Level 1 =Tech-Wireless and Level 5 = Truck

Level 1 =Tech-Wireless and Level 5 = Ticket

Case

Literature Request

Action Items

Both Case & Action Items

Case,Action Items & Literature request

9

4

5

6

Cable, Rogers Wireless, Fido Wireless

Cable, Rogers Wireless

Rogers Wireless

Fido Wireless

8

8.1

8.2

8.3

CIM

SGI

CSM and TOE

SGI and CSM

(i), (ii) and (iv)

(i), (iii) and (iv)

(ii), (iii) and (iv)

(i), (ii), (iii) and (iv)