Multiple choice technology testing

A Parent-Child Relationship in Case Management

  1. Issues which needs the help of another Department (External Source)

  2. Issues with common root cause

  3. Issues which need better work allocation

  4. All the Above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

In case management systems, a parent-child relationship is established when multiple cases share a common root cause. This allows agents to track related incidents together. Option A refers to cross-department issues (not necessarily parent-child), and option C refers to workflow distribution rather than case relationships.

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