Multiple choice technology testing

Workflow to move the Case from one queue to another queue

  1. Move

  2. Forward

  3. Dispatch

  4. Assign

  5. Return
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The 'Forward' action is the standard workflow operation to transfer a case from one queue to another in case management systems. 'Move' typically refers to changing status within a queue, 'Dispatch' refers to initial assignment, 'Assign' gives ownership to a specific person, and 'Return' sends back to previous queue.

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