Multiple choice technology testing After Creating a case, CSR can do the following actions Dispatch, Assign, Move, Forward Assign, Accept, Return, Reject Move, Retrieve, Forward, Reassign Accept, Move, Reassign, Forward Reveal answer Fill a bubble to check yourself A Correct answer Explanation After a case is created, the CSR (Customer Service Representative) can perform Dispatch, Assign, Move, and Forward actions on that case. These are the standard workflow actions available in the case management system for newly created cases.