Multiple choice technology testing

After Creating a case, CSR can do the following actions

  1. Dispatch, Assign, Move, Forward

  2. Assign, Accept, Return, Reject

  3. Move, Retrieve, Forward, Reassign

  4. Accept, Move, Reassign, Forward

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A Correct answer
Explanation

After a case is created, the CSR (Customer Service Representative) can perform Dispatch, Assign, Move, and Forward actions on that case. These are the standard workflow actions available in the case management system for newly created cases.