Tag: testing

Questions Related to testing

Link / Delink Button in CIM application is found in

technology testing

  1. Launch Pad Toolbox

  2. Global alerts Toolbox

  3. Customer Profile Toolbox

  4. My folders Toolbox

  5. Open Windows Toolbox

Show answer
Correct Option: C

The Pop up tool in CRM for marketing and campaign management

technology testing

  1. Client Zone

  2. Smart link

  3. Credit Ops tool

  4. TOE

Show answer
Correct Option: B

What is a Real Time Offer?

technology testing

  1. Rogers Campaign offer

  2. Rogers Promotional offer

  3. Rogers CMS offer

  4. Rogers Direct offer

Show answer
Correct Option: B

Different contact roles that can be added to a Business Account Holder

technology testing

  1. Authorized Contact Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  2. Business Authorized Level 1, Authorized Contact level 2, Authorized Contact Level 3 and General Contact

  3. Authorized Contact Level 1, Business Authorized level 2, Authorized Contact Level 3 and General Contact

  4. Authorized Contact Level 1, Authorized Contact level 2, Business Authorized Level 3 and General Contact

  5. Business Authorized Level 1, Business Authorized level 2, Business Authorized Level 3 and General Contact

Show answer
Correct Option: B

A Parent-Child Relationship in Case Management

technology testing

  1. Issues which needs the help of another Department (External Source)

  2. Issues with common root cause

  3. Issues which need better work allocation

  4. All the Above

Show answer
Correct Option: B

Workflow to move the Case from one queue to another queue

technology testing

  1. Move

  2. Forward

  3. Dispatch

  4. Assign

  5. Return

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Correct Option: B

Service Order Case can be created with Case combinations

technology testing

  1. Level 1 =Tech-Cable and Level 5 = Truck

  2. Level 1 =Tech-Cable and Level 5 = Ticket

  3. Level 1 =Tech-Wireless and Level 5 = Truck

  4. Level 1 =Tech-Wireless and Level 5 = Ticket

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Correct Option: A

What are the items that gets saved in CFA work folder whenever he creates it?

technology testing

  1. Case

  2. Literature Request

  3. Action Items

  4. Both Case & Action Items

  5. Case,Action Items & Literature request

Show answer
Correct Option: D

How many ECP tabs available in CIM Interaction home page?

technology testing

  1. 9

  2. 4

  3. 5

  4. 6

Show answer
Correct Option: B

CPI offers eligible accounts?
technology testing

  1. Cable, Rogers Wireless, Fido Wireless

  2. Cable, Rogers Wireless

  3. Rogers Wireless

  4. Fido Wireless

Show answer
Correct Option: D