Commerce Accountancy

Management and Organizational Behavior

2,434 Questions

Management and organizational behavior explore how individuals and groups interact within an organization. This hub covers motivation theories, leadership styles, and delegation. These topics are essential for commerce students and competitive exam aspirants.

Work motivation theoriesLeadership stylesDelegation of authorityOrganizational structure typesPerformance appraisal aimsGroup dynamics and social loafing

Management and Organizational Behavior Questions

Multiple choice
  1. Planning

  2. Supervision

  3. Communication

  4. Promotion

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Planning, supervision, and communication are essential tools used to achieve coordination. Promotion is an HR or career development activity, not a technique for coordinating organizational work.

Multiple choice
  1. 1 and 2

  2. 2 and 3

  3. 1, 2 and 3

  4. 2, 3 and 4

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

According to Chester Barnard's theory of authority, a communication is accepted as authoritative if the subordinate understands it, believes it is consistent with organizational purposes, finds it compatible with personal interests, and can comply with it within their zone of indifference. Statements 1 and 2 directly align with the valid criteria for authority acceptance, while statements 3 and 4 contradict necessary conditions (compatibility and consistency are required, not incompatibility or inconsistency).

Multiple choice
  1. Centralisation

  2. Direction

  3. Delegation

  4. Budget

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Supervision involves direction, delegation, and oversight of work. A budget is a financial planning tool, not a direct component of the supervisory process.

Multiple choice
  1. Collective action of one person with others

  2. Cooperation and team-work among the employees

  3. Inter-relating various parts of the work

  4. Integration of several parts into an orderly whole

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

 The synchronization and integration of activities, responsibilities, and command and control structures is called coordination. It is the process of organizing people or groups so that they work together properly and well. So option 1 is not the indicator of coordination.

Multiple choice
  1. 1 and 2

  2. 2 and 3

  3. 3 and 4

  4. 1 and 4

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Coordination is required when work is divided among specialists and when units are interdependent, as these conditions create the need to integrate efforts to achieve common goals.

Multiple choice
  1. inspiring employees to perform better

  2. better communication skills

  3. sales coaching

  4. market research

  5. none of these

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Motivation in a professional context refers to the processes that inspire, encourage, and drive employees to perform their tasks more effectively and achieve organizational goals.

Multiple choice
  1. F.W. Taylor

  2. Franklin Gilbreth

  3. Lillian Gilbreth

  4. Henry Fayol

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Scientific Management Theory, which focuses on improving economic efficiency and labor productivity, was pioneered by Frederick Winslow Taylor in the early 20th century.

Multiple choice

What is ‘courage’ according to the author?

Directions: Read the passage and answer the following question.

Among the many requirements placed on those who take responsibility for the performance of others, there is one that is rarely mentioned. Yet, ironically, it may be the most important because so much else depends on it. That fundamental requirement is courage.

We don’t just mean the courage to make hard decisions or take tough actions, such as giving difficult feedback, denying a promotion to someone who’s good but not good enough, cutting popular but unsuccessful programs, or even laying off people when the economy goes bad.
We mean all that, those and similar actions do require courage, but we also mean something even harder: the need to see ourselves as others see us, even when others’ perceptions doesn’t match our own. Risking the possibility of finding out that others don’t consider us the capable, well-intentioned bosses we think we are, requires enormous courage.
We know a highly competent and caring manager whose people had to spend several late nights completing an important project. Though the work didn’t require her presence, she stayed late, too, as a way of sharing their burden and showing her support and appreciation. Weeks later, only after she thought to ask, she learned that those who stayed late resented what she did. Rather than seeing her presence as a sign of her support for them, they took it to mean she didn’t trust them to complete the work on time. Her presence thus weakened the bonds among them all and achieved the opposite of her intentions. She found this out only because she happened to ask casually.

 

  1. To view ourselves from other’s viewpoint

  2. To take hard/tough decisions

  3. To cut popular but unsuccessful programs

  4. All of the above

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

All the points are clearly mentioned in the passage.

Multiple choice
  1. achievable

  2. non-achievable

  3. enviable

  4. easy

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Outdoor training sessions like these also give people the opportunity to get out of their known roles, grapple with and come to terms with their personality quirks, recognize their weak spots and do something about them and then the result is a better adjusting employee who is working towards all achievable goal.  

Multiple choice
  1. Direct the subordinate to modify his report and seek more funds

  2. Forward the report to the company as it is, intimating of more possible delay and seeking more time for commissioning of the unit

  3. Forward the report of the subordinate, expressing your disagreement and stating that the unit can be started in time without additional funds

  4. Forward the report with a recommendation for allocating additional funds, to enable you to complete the commissioning as per the revised timelines

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

As it is your recommendation, you must own it up even if your subordinate has missed it or does not agree with it. (a) Option (a), though in effect would be similar to Option (d), is reflective of lack of desire to own up one’s decision and a dictatorial approach to work. (c) Option (c) is misleading the headquarters that the project can be completed on time. (b) Option (b) shows your helplessness and lack of managerial acumen as you do not recommend any solution to a significant problem. Principal/ Value Tested Ability to own up one’s own decisions Courage to communicate to higher authorities seemingly unpopular decisions which are in the larger organisational interest

Multiple choice
  1. Call a meeting of all officers and hint that lack of cooperation is adversely affecting the Division’s performance and hope that officers would be wise enough to understand what you are saying

  2. Confront the officers directly and ask them to fully co-operate with each other failing which you would transfer them out of headquarters

  3. Appoint a committee of officers to suggest ways to mend the situation

  4. Encourage personal and social interaction among officers by means of sports, games, cultural activities, one to one meetings and other team building exercises

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Logic/Reasoning   Cooperation is best fostered by inter-personal interactions which break intra-organisational boundaries (in present case, departmentalism). This helps individuals to identify themselves with the larger organisation rather than the narrow department (Option (2)). Such an approach is direct as well as effective and healthy.

Principle/Value Tested Understanding of human behaviour and test of administrative acumen in managing work force  

Multiple choice

A criticism that management education did not face was that

Directions: Answer the question based on the following passage.

Management education gained new academic stature within US Universities and greater respect from outside during the 1960's and 1970's. Some observers attributed the competitive superiority of US corporations to the quality of business education. In 1978, a management professor, Herbert A. Simon of Carnegie Mellon University, won the Nobel Prize in economics for his work in decision theory. And the popularity of business education continued to grow; since 1960, the number of master's degrees awarded annually has grown from under 5000 to over 50,000 in the mid 1980's and the MBA has become known as 'the passport to good life'.
By the 1980s, however, US business schools faced critics who charged that learning had little relevance to real business problems. Some went so far as to blame business schools for the decline in US competitiveness. Amidst the criticism, four distinct arguments may be discerned. The first is that business schools must be either unnecessary or deleterious because Japan does so well without them. Underlying this argument is the idea that management ability cannot be taught; one is either born with it or much acquire it over years of practical experience. A second argument is that business schools are overly academic and theoretical. They teach quantitative models that have little application to real world problems. Third, they give inadequate attention to shop-floor issues, to production processes and to management resources. Finally, it is argued that they encourage undesirable attitudes in students, such as placing value on the short term and 'bottom line' targets, while neglecting longer term developmental criteria. In summary, some business executives complain that MBAs are incapable of handling day to day operational decisions, unable to communicate and to motivate people, and unwilling to accept responsibility for following through on implementation plans. We shall analyse these criticisms after having reviewed experiences in other countries.
In contrast to the expansion and development of business education in the United States and more recently in Europe, Japanese business schools graduate no more than two hundred MBAs each year. The Keio Business School (KBS) was the only two year masters programme. The absence of business school in Japan would appear in contradiction with the high priority placed upon learning by its Confucian culture. Confucian colleges taught administrative skills as early as 1630 and Japan wholeheartedly accepted Western learning following the Meiji restoration of 1868 when Hundreds of students were despatched to universities in US, Germany, England and France to learn the secrets of western technology and modernisation. Moreover, the Japanese educational system is highly developed and intensely competitive and can be credited for raising the literary and mathematical abilities of the Japanese to the highest level in the world.
Until recently, Japanese corporations have not been interested in using either local or foreign business schools for the development of their future executives. Their in-company, training programmes have sought the socialisation of newcomers, the younger the better. The training is highly specific and those who receive it have neither the capacity nor the incentive to quit. The prevailing belief, says Imai, management should be born out of experience and many years of effort and not learnt from educational institutions'. A 1960 survey of Japanese senior executives confirmed that a majority (54%) believed that managerial capabilities can be attained only on the job and not in universities.
However, this view seems to be changing: the same survey revealed that even as early as 1960, 37% of senior executives felt that the universities should teach integrated professional management. In the 1980s, a combination of increased competitive pressures and greater multinationalisation of Japanese business are making it difficult for many companies to rely solely upon internally trained managers. This has led to a rapid growth of local business programmes and a greater use of American MBA programmes. In 1982-83, the Japanese comprised the largest single group of foreign students at Wharton, where they not only learnt the latest techniques of financial analysis, but also developed world-wide contracts through their classmates and became Americanised, something highly useful in future negotiations. The Japanese, then do not, do without business school as is sometimes contended. But the process of selecting and orienting new graduates even MBAs into corporations is radically different than in the US. Rather than being placed in highly paying staff positions, new Japanese recruits are assigned responsibility for operational and even menial tasks. Success is based upon Japan's system of highly competitive recruitment and intensive in-company management development, which in turn are grounded in its tradition of universal and rigorous academic education, lifelong employment and strong group identification.
The harmony among these traditional elements has made Japanese industry highly productive and the given corporate leadership a long term view. It is true that this has been achieved without much attention to university business education, but extraordinary attention has been devoted to the development of managerial skills both within the company and through participation in programmes sponsored by the Productivity Centre and other similar organisations.

  1. it imparted poor quantitative skills to MBAs

  2. it was unnecessary and deleterious

  3. it was irrevocably irrelevant

  4. it inculcated undesirable attitudes in students

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Everything except option 3 is mentioned in the second paragraph.

Multiple choice

The absence of business schools in Japan

Directions: Answer the question based on the following passage.

Management education gained new academic stature within US Universities and greater respect from outside during the 1960's and 1970's. Some observers attributed the competitive superiority of US corporations to the quality of business education. In 1978, a management professor, Herbert A. Simon of Carnegie Mellon University, won the Nobel Prize in economics for his work in decision theory. And the popularity of business education continued to grow; since 1960, the number of master's degrees awarded annually has grown from under 5000 to over 50,000 in the mid 1980's and the MBA has become known as 'the passport to good life'.
By the 1980s, however, US business schools faced critics who charged that learning had little relevance to real business problems. Some went so far as to blame business schools for the decline in US competitiveness. Amidst the criticism, four distinct arguments may be discerned. The first is that business schools must be either unnecessary or deleterious because Japan does so well without them. Underlying this argument is the idea that management ability cannot be taught; one is either born with it or much acquire it over years of practical experience. A second argument is that business schools are overly academic and theoretical. They teach quantitative models that have little application to real world problems. Third, they give inadequate attention to shop-floor issues, to production processes and to management resources. Finally, it is argued that they encourage undesirable attitudes in students, such as placing value on the short term and 'bottom line' targets, while neglecting longer term developmental criteria. In summary, some business executives complain that MBAs are incapable of handling day to day operational decisions, unable to communicate and to motivate people, and unwilling to accept responsibility for following through on implementation plans. We shall analyse these criticisms after having reviewed experiences in other countries.
In contrast to the expansion and development of business education in the United States and more recently in Europe, Japanese business schools graduate no more than two hundred MBAs each year. The Keio Business School (KBS) was the only two year masters programme. The absence of business school in Japan would appear in contradiction with the high priority placed upon learning by its Confucian culture. Confucian colleges taught administrative skills as early as 1630 and Japan wholeheartedly accepted Western learning following the Meiji restoration of 1868 when Hundreds of students were despatched to universities in US, Germany, England and France to learn the secrets of western technology and modernisation. Moreover, the Japanese educational system is highly developed and intensely competitive and can be credited for raising the literary and mathematical abilities of the Japanese to the highest level in the world.
Until recently, Japanese corporations have not been interested in using either local or foreign business schools for the development of their future executives. Their in-company, training programmes have sought the socialisation of newcomers, the younger the better. The training is highly specific and those who receive it have neither the capacity nor the incentive to quit. The prevailing belief, says Imai, management should be born out of experience and many years of effort and not learnt from educational institutions'. A 1960 survey of Japanese senior executives confirmed that a majority (54%) believed that managerial capabilities can be attained only on the job and not in universities.
However, this view seems to be changing: the same survey revealed that even as early as 1960, 37% of senior executives felt that the universities should teach integrated professional management. In the 1980s, a combination of increased competitive pressures and greater multinationalisation of Japanese business are making it difficult for many companies to rely solely upon internally trained managers. This has led to a rapid growth of local business programmes and a greater use of American MBA programmes. In 1982-83, the Japanese comprised the largest single group of foreign students at Wharton, where they not only learnt the latest techniques of financial analysis, but also developed world-wide contracts through their classmates and became Americanised, something highly useful in future negotiations. The Japanese, then do not, do without business school as is sometimes contended. But the process of selecting and orienting new graduates even MBAs into corporations is radically different than in the US. Rather than being placed in highly paying staff positions, new Japanese recruits are assigned responsibility for operational and even menial tasks. Success is based upon Japan's system of highly competitive recruitment and intensive in-company management development, which in turn are grounded in its tradition of universal and rigorous academic education, lifelong employment and strong group identification.
The harmony among these traditional elements has made Japanese industry highly productive and the given corporate leadership a long term view. It is true that this has been achieved without much attention to university business education, but extraordinary attention has been devoted to the development of managerial skills both within the company and through participation in programmes sponsored by the Productivity Centre and other similar organisations.

  1. is due to the prevalent belief that management ability can only be acquired over years of practical experience

  2. was due to the high priority placed on learning as opposed to doing in Confucian culture

  3. is hard to explain for the proponents of business education

  4. contributed a great deal to their success in international trade and business

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

"Their in-company, training programme have sought the socialisation of newcomers, the younger the better. The training is highly specific and those who receive it have neither the capacity nor the incentive to quit. The prevailing belief, says Imai, management should be born out of experience and many years of effort and not learnt from educational institutions'."