Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,192 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

E-Commerce PlatformsRetail Trade TypesConsumer Rights ProtectionUnfair Trade PracticesOmnichannel StrategiesTariff Impacts

Consumer Protection and Commerce Questions

Multiple choice

Which of the following is a customer gap in SERVQUAL?

  1. Not delivering to service standards

  2. Inadequate service recovery

  3. Poor service design

  4. Inappropriate physical evidence

  5. Inadequate market research orientation
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Not delivering to service standards is customer gap.

Multiple choice

E-commerce means

  1. electronic commerce

  2. buying and selling on web

  3. a way of enabling business over net

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

E-commerce means availing all the business over net. 

Multiple choice business organisation and correspondence retailing types of retailers types of retail organisation types of retailing

________ are the small retailers who are commonly found at places where huge floating population gathers, for example, near railway stations and bus stands.

  1. Market traders

  2. Peddlers and hawkers

  3. Street traders

  4. Cheap jacks
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Street trading is defined as the selling or offering for sale of any article in thestreet. Traders who use the public highway to sell goods or services must have astreet trading licence to carry out trade from a designated site/pitch and display of goods in front of a shop.