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  • Which of the following is a customer gap in SERVQUAL?
Multiple choice

Which of the following is a customer gap in SERVQUAL?

  1. Not delivering to service standards

  2. Inadequate service recovery

  3. Poor service design

  4. Inappropriate physical evidence

  5. Inadequate market research orientation

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Not delivering to service standards is customer gap.

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