Multiple choice

Which of the following is the disadvantage of Customer Relationship Management (CRM)?

  1. It simplifes marketing and sales processes.

  2. CRM provides better customer service with increased customer revenues.

  3. It has overhead costs.

  4. It does not implement feedback system.

  5. It needs a proper coordination among the vendors.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

This is the disadvantage of CRM as it is costly.

Keep practicing — related questions