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Management Information System

This test consists of questions related to Management Information System.

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Questions

Question 1 Multiple Choice (Single Answer)

Which of the following is not a component of Management Information Systems?

  1. Hardware
  2. Software
  3. Procedures
  4. DBA
  5. Personnel
Question 2 Multiple Choice (Single Answer)

Which of the following is the disadvantage of Customer Relationship Management (CRM)?

  1. It simplifes marketing and sales processes.
  2. CRM provides better customer service with increased customer revenues.
  3. It has overhead costs.
  4. It does not implement feedback system.
  5. It needs a proper coordination among the vendors.
Question 3 Multiple Choice (Single Answer)

CRM (Customer Relationship Management) is used to

  1. implement the feedback system
  2. to identify and target the best customers
  3. to keep track of new and existing products
  4. to keep track of new and existing customers
  5. all of the above
Question 4 Multiple Choice (Single Answer)

Which of the following type of Decision Support System (DSS) has inventory analysis?

  1. Data Analysis System
  2. Information Analysis System
  3. Accounting System
  4. Status Inquiry System
  5. DBA
Question 5 Multiple Choice (Single Answer)

Which of the following is the first step of Decision Making Process in Management Information System?

  1. Information gathering
  2. Identification of the purpose of the decision
  3. Selecting the best alternatives
  4. Brainstorm and analyse the different choices
  5. Implementing the decision
Question 6 Multiple Choice (Single Answer)

Which of the following statements is incorrect about Decision Support System?

  1. Decision Support System is computer based information system.
  2. Decision Support System uses analytical models and specialised databases.
  3. Decision Support System is necessary for the manager's perspective.
  4. Decision Support System is needed at each step in the organisational task.
  5. Decision Support System can be performed by any member in the business hierarchy.
Question 7 Multiple Choice (Single Answer)

Business Intelligence System (BIS) is used in which of the following?

  1. Online Analytical Processing (OLAP)
  2. Data warehouses
  3. Executive information systems
  4. All of the above
  5. Only (1) and (2)
Question 8 Multiple Choice (Single Answer)

Which of the following is not the scope of CRM (Customer Relationship Management)?

  1. Marketing and fulfilment
  2. Customer service and support
  3. Retention and loyalty
  4. Store front and field service
  5. Managing the database
Question 9 Multiple Choice (Single Answer)

Which of the following activities is not consisted by the SCM (Supply Chain Management)?

  1. Logistics
  2. Information technology
  3. Integrated business operations
  4. Procurement
  5. Virtualisation
Question 10 Multiple Choice (Single Answer)

Which of the following information systems is used in On-line Analytical Processing (OLAP) Analysis?

  1. Business Intelligence System (BIS)
  2. Knowledge Management System (KMS)
  3. Supply Chain Management (SCM)
  4. Customer Relationship Management (CRM)
  5. Database Management
Question 11 Multiple Choice (Single Answer)

A Knowledge Management System (KMS) does not use ________ to get the source of knowledge about the organisation?

  1. intranet
  2. decision support tools
  3. data warehouses
  4. internet
  5. data support
Question 12 Multiple Choice (Single Answer)

Which of the following advantages is of Executive Support System (ESS)?

  1. By using ESS, there may be excessive cost for small company.
  2. By using ESS, it is difficult to keep current data.
  3. System may become slow by using ESS.
  4. ESS provides quick response for the perspective.
  5. ESS has complex process.
Question 13 Multiple Choice (Single Answer)

Which of the following enterprise applications includes the basic internal processes of a company?

  1. Enterprise Resource Planning (ERP)
  2. Customer Relationship Management (CRM)
  3. Knowledge Management System (KMS)
  4. Supply chain management (SCM)
  5. Effective Support System (ESS)
Question 14 Multiple Choice (Single Answer)

Which of the following provides management for business by managing relationship with potential and current customers and business partners in marketing, sales and service?

  1. Enterprise Resource Planning (ERP)
  2. Customer Relationship Management (CRM)
  3. Knowledge Management System (KMS)
  4. Supply chain management (SCM)
  5. Effective Support System (ESS)
Question 15 Multiple Choice (Single Answer)

Which of the following includes the suppliers, manufactures, wholesalers and the customers, as a group in order to process the marketing management in business?

  1. Enterprise Resource Planning (ERP)
  2. Customer Relationship Management (CRM)
  3. Knowledge Management System (KMS)
  4. Supply chain management (SCM)
  5. Executive Support System (ESS)
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