Multiple choice technology

SLA (Service Level Agreement ) for P1 Ticket is

  1. 2 hours

  2. 4 hours

  3. 5 hours

  4. 6 hours
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

P1 (Priority 1) tickets represent critical incidents that severely impact business operations. The standard SLA for P1 tickets is typically 4 hours, meaning these critical issues must be resolved within 4 hours of being logged. This is a common ITIL best practice for incident management prioritization.

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