Multiple choice technology

What is the SLA measurement criteria for Tickets?

  1. Problem Resolved

  2. Service Restored

  3. Both

  4. None
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

SLA measurement for tickets uses dual criteria: 'Problem Resolved' means the technical fix is implemented, while 'Service Restored' confirms the service is fully operational for end users. Both conditions must be met - the fix must be complete AND the service must actually work for the customer.

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