Multiple choice technology

What is the Resolution Time SLA for P2 tickets?

  1. 30 mins

  2. 4 Hrs

  3. 1 business day

  4. 1 Hr
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

P2 tickets typically represent high-priority issues that significantly impact business operations but don't completely halt production. The SLA of 1 business day allows time for investigation and resolution while maintaining urgency. P0 (critical) has shorter SLAs, while P3-P4 have longer response times.

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