Multiple choice technology

What is the Response time SLA for P4 Ticket?

  1. 15 min

  2. 30 min

  3. 1 Hr

  4. 1 Business Day
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

P4 tickets typically have a 30-minute response time SLA in most IT service management frameworks. P1 is usually critical (15 min or less), P2 is high (1 hour), P3 is medium (4 hours), and P4 is low priority (30 minutes to 1 business day depending on organization).

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