Multiple choice technology

What is the SLA for handling any issue at triage level?

  1. <=15 Mins

  2. <15 Mins

  3. 15Mins

  4. > 15Mins
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

SLA (Service Level Agreement) for triage-level issues specifies the maximum time allowed for initial assessment. The correct answer is "<= 15 Mins" because it includes the boundary condition (exactly 15 minutes still meets the SLA). Option B (<15 Mins) is incorrect because it excludes the 15-minute boundary, and option D (>15 Mins) would violate the SLA.

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