Multiple choice technology

What is the SLA for handling any issue at triage level?

  1. <=15 Mins

  2. <15 Mins

  3. 15Mins

  4. > 15Mins
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The SLA for triage-level issues is 'within 15 minutes', which is mathematically expressed as '<=15 Mins' (less than or equal to 15). Option B says strictly less than 15, which would exclude exactly 15 minutes, while the SLA allows up to and including 15.

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