Multiple choice technology

---------- measures the percentage of tickets solved by company within the target resolution time in a month

  1. Ontime delivery

  2. First pass resolution

  3. None

  4. Both
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

On-time delivery is a key service metric that measures what percentage of tickets or incidents were resolved within the agreed target resolution time. First Pass Resolution measures something else (resolution on first contact), making On-time delivery the correct answer for this specific definition.

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