Multiple choice technology

QoS ticket is a

  1. Incident ticket

  2. Request ticket

  3. Service Request

  4. Hi-Pri
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A QoS (Quality of Service) ticket is classified as a Request ticket, not an Incident ticket. Request tickets are for service requests that don't represent service failures. Service Request (C) is similar but Request is the standard classification, and Hi-Pri (D) refers to priority, not ticket type.

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