What is IVR Testing ?
-
Testing the pre-recorded messages in the Interactive voice response systems.
-
Testing the messages in the Interactive voice response systems.
-
Testing the internel working of the Interactive voice response systems.
-
Testing the call routing/path of the Interactive voice response systems.
Reveal answer
Fill a bubble to check yourself
A
Correct answer
Explanation
IVR (Interactive Voice Response) testing validates pre-recorded audio messages, prompts, and voice menus within automated phone systems. Option A correctly identifies testing pre-recorded messages as the core activity. Option B is vague about what message aspects to test. Option C incorrectly suggests testing internal workings rather than user-facing audio. Option D incorrectly focuses on call routing rather than message testing.