IVR is mainly used in
-
Only to telecom industries for customer interaction with CSR's
-
Versatile fields.
-
Automation of CSR activities.
-
In Insurance and banking sectors.
IVR (Interactive Voice Response) systems are used across many industries including telecom, banking, insurance, healthcare, and retail for automated customer service. Option A is incorrect because IVR is not limited to telecom. Option D is too narrow - IVR extends beyond insurance and banking.
IVR (Interactive Voice Response) systems are used broadly across many industries and use cases — banking, insurance, telecom, healthcare, government services, and more — for automated phone-based interaction, not confined to any single sector. That makes "Versatile fields" (i.e., IVR applies across many diverse domains) the best-fitting answer among the choices given. The other options are each too narrow: restricting IVR to "only telecom" industries, to purely "automation of CSR activities," or to just "insurance and banking" all understate how widely IVR technology is actually deployed across industries and use cases.