Multiple choice technology

The BEST description of the purpose of Service Operation is?

  1. To decide how IT will engage with suppliers during the Service Management Lifecycle

  2. To design and build processes that will meet business needs

  3. To proactively prevent all outages to IT Services

  4. To deliver and support IT Services at agreed levels to business users and customers
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Service Operation is the stage responsible for delivering and supporting services at agreed levels. It focuses on day-to-day execution, maintaining service stability, and ensuring that business users and customers receive the IT services they need, when they need them.

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