Which of the following are goals of Service Operation? 1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business 2. The successful release of services into the live environment
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1 only
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2 only
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Both 1 & 2
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Neither of the above
A
Correct answer
Explanation
Service Operation's primary goal is coordinating and carrying out activities to deliver and manage services at agreed levels (statement 1). Statement 2 refers to Release and Deployment, which is a separate stage in the ITIL service lifecycle. Therefore, only statement 1 is correct for Service Operation.