Multiple choice technology

Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

  1. Service Design

  2. Service Transition

  3. Service Strategy

  4. Service Operation
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Service Strategy is the lifecycle stage primarily concerned with defining policies, objectives, and overall direction. It answers fundamental questions like what services to offer, to whom, and at what cost. While other stages have policies, Strategy sets the foundational governance and strategic objectives.

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