Multiple choice technology

The BEST description of the purpose of Service Operation is?

  1. To decide how IT will engage with suppliers during the Service Management Lifecycle

  2. To design and build processes that will meet business needs

  3. To proactively prevent all outages to IT Services

  4. To deliver and support IT Services at agreed levels to business users and customers
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Service Operation's primary purpose is delivering and supporting services at agreed levels to users and customers. It is where services are actually consumed and where operational activities happen. Option A is about supplier management (part of Strategy), B is about Service Design, and C is unrealistic - not ALL outages can be prevented.

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