Multiple choice technology

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

  1. Service Operation

  2. Service Transition

  3. Continual Service Improvement

  4. Service Strategy
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Continual Service Improvement (CSI) is the service lifecycle stage specifically focused on identifying and implementing improvements to process efficiency, cost-effectiveness, and overall service quality. While all lifecycle stages contribute to improvement, CSI is the dedicated stage for measuring performance and finding ways to do things better.

Keep practicing — related questions