Multiple choice technology

The Service level of triage for time to ticket with in OLA is

  1. 0.95

  2. 0.99

  3. 0.9889

  4. 0.85
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The service level for Triage's time-to-ticket within the OLA is 0.95 (95% compliance target). This is the standard SLA target for initial ticket creation. Options B (0.99) and C (0.9889) are too high for this metric, and D (0.85) is too low.

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