Multiple choice technology

The OLA definition of Sev 1 is

  1. Time to Ticket 5 Mins >> Time to Triage 15 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins

  2. Time to Ticket 5 Mins >> Time to Triage 5 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins

  3. Time to Ticket 15 Mins >> Time to Triage 15 Mins >> Time to Engage 15 Mins >> Crisis Management Touch point 15 Mins >> Time to Resolve /Escalate 60 Mins

  4. None of above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The Sev 1 OLA defines specific timelines: 5 minutes to ticket, 15 minutes to triage, 15 minutes to engage, 15 minutes for crisis management touchpoint, and 60 minutes to resolve/escalate. Option A has the correct sequence. Option B incorrectly shows 5 minutes for triage instead of 15.

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