Sev0 and Sev 1 issues are to be escalated
-
as soon as possible
-
after 15 mins wait time
-
in 2 hours
-
4 hours
A
Correct answer
Explanation
Sev0 (Severity 0) and Sev1 (Severity 1) are the highest priority issues that require immediate escalation to prevent significant service impact. Option A is correct - these must be escalated as soon as possible, without waiting for specific time intervals mentioned in options B, C, and D.