Priority 1 PEST should be addressed within
-
48 hours
-
24 hours
-
72 Hours
-
36 Hours
B
Correct answer
Explanation
Priority 1 (highest severity) PEST items must be addressed within 24 hours per standard SLA practices. Options A (48h), C (72h), and D (36h) are incorrect - they represent lower priority SLAs or arbitrary times not matching P1 urgency.