After Creating a case, CSR can do the following actions
Dispatch, Assign, Move, Forward
Assign, Accept, Return, Reject
Move, Retrieve, Forward, Reassign
Accept, Move, Reassign, Forward
ESB stands for
Enterprise Service Bus
Enterprise System Bus
Enhanced Service Bus
Enhanced System Bus
Single Fault Remedy Instance exists only for
Cable line of business
Wireless line of business
Fido Customers only
Both a & b
What is the case type which you need to select for Service Order Ticket
Type 5
Type 4
Type 3
Type 2
What attribute should you select for service order ticket - case type 1 & 5
Tech-Cable & Truck
Technician & Appointment
Tech-Cable & Technician
Technician & Send a Truck
Enterprise Customer ID (ECID) is created for
Business accounts only
Consumer accounts only
Business Cable Accounts
Both Business & Consumer account
OLB Accounts can be identified by Account ID’s starting letter
K
C
W
S
Contact can be in any of the following statuses
New , Active, Open, Closed
New, Active, Inactive, Obsolete
New, Active, Open, deleted
New, Active, Inactive, Open
Select the actions that comes under 'Test Control' activities.
Making decisions based on information from test monitoring.
Percentage of work done in test environment preparation
Analysing information and metrics to support recommendations and decisions about future
Setting an entry criterion requiring fixes to have been retested
White box testing is a specification-based technique.
True
False