Tag: testing

Questions Related to testing

what is mean by 'Pesticide paradox' ?
technology testing

  1. Evaluating exit criteria and reporting

  2. Ongoing activity of comparing actual progress against the plan

  3. The test cases need to be revised and reviewed regularly inorder to find more defects

  4. A process followed in test plan

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Correct Option: C

Which is not a Contact Type in ICM
technology testing

  1. Consumer Cable account

  2. Consumer Wireless account

  3. Consumer Common account

  4. Business Cable account

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Correct Option: C

One Interaction can have only one Topics
technology testing

  1. True

  2. False

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Correct Option: B

OLB Accounts are exclusively for
technology testing

  1. Consumer Accounts

  2. Business Accounts

  3. Both a & b

  4. None of the above

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Correct Option: A

OLB Accounts stands for
technology testing

  1. Online Business

  2. Other Lines of Business

  3. Order Line Business

  4. None of the above

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Correct Option: B

OLB Accounts can have only

technology testing

  1. Billing address

  2. Service address

  3. Both Billing and Service address

  4. Shipping address

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Correct Option: A

The process used by the agents to confirm the identify of a customer contact
technology testing

  1. Customer Identification

  2. Customer Authentication

  3. Caller Authentication

  4. Caller Validation

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Correct Option: C

What type & attribute should you choose for raising SF Remedy Ticket in CIM
technology testing

  1. Case Type 5 & Ticket

  2. Case Type 4 & Ticket

  3. Case Type 3 & Remedy

  4. Case Type 5 & SF Ticket

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Correct Option: A

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department -- iv.) When the customer request cannot be completed during the interaction --

technology testing

  1. i

  2. ii

  3. i, ii, iii

  4. All of the above

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Correct Option: D

How many levels of case types are present
technology testing

  1. 2

  2. 4

  3. 3

  4. 5

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Correct Option: D