Multiple choice technology testing

What type & attribute should you choose for raising SF Remedy Ticket in CIM

  1. Case Type 5 & Ticket

  2. Case Type 4 & Ticket

  3. Case Type 3 & Remedy

  4. Case Type 5 & SF Ticket
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

In CIM (likely a customer interaction management system similar to ICM), when raising an SF (Salesforce) Remedy ticket, the correct combination is Case Type 5 with the Ticket attribute. Case Type 5 is designated for Remedy tickets, and the attribute must be set to 'Ticket' rather than 'SF Ticket' or other variants.

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