The middle value of a data set when the values are arranged in either ascending or descending order.
Median
Mode
Mean
Standard Deviation
The percentage of data values falling within one standard deviation of the center is
62.35%
68.26%
78.38%
95.46%
The purpose of process control is to:
Provide a inconsistent level of service to the customer
Provide direction for improvement activities
Hold the gains created by the improvement activities
Break down barriers between groups
The value occurring most frequently in a data set is
Variable Data
Risk
These are set by the customer :
Control Limits
Specification Limits
Sigma Value
RPN
To integrate CTQs with Business strategy, you will use
Affinity Diagram
Structure Tree
Process / Product Drill Down Tree
Business Case
Tool/s used to collect VOC is/are
Surveys & Scorecards
Affinity diagram, Customer Observation
Customer Observation, DOE
Cross Functional Flowchart, Pareto
TRIZ stands for
Theory of Incentive Problem Solving
Theory of Real Improvement in Z
Theory of Inventive Problem Solving
Target Range Interference Zone
Two sampling strategies are
Process & Product
Process & Population
Population & Product
Process & Procedure
Voice Of the Customer is the term used to describe the
Stated solutions of the customer for our product / service or process
Unstated solutions of the customer for our product / service or process
Stated and unstated needs / requirements of the customer for our product / service or process
Stated and unstated needs / requirements of the producer for the product / service or process