Multiple choice six-sigma green-belt

Tool/s used to collect VOC is/are

  1. Surveys & Scorecards

  2. Affinity diagram, Customer Observation

  3. Customer Observation, DOE

  4. Cross Functional Flowchart, Pareto
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Surveys and scorecards are direct methods for systematically collecting Voice of the Customer data. Affinity diagrams organize VOC data but don't collect it. Customer observation is a VOC method but surveys and scorecards are more standard, scalable tools.

Keep practicing — related questions