Multiple choice six-sigma green-belt

"The following are Customer Research Toolexcept _____"

  1. Surveys

  2. Interviews

  3. Listening Post

  4. FMEA
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Surveys, interviews, and listening posts are all methods used to gather the Voice of the Customer (VOC). FMEA (Failure Mode and Effects Analysis) is a risk management tool used to identify potential failure points in a process or design, not a customer research tool.

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