Multiple choice six-sigma green-belt

________ tool is used to Organize Customer Needs

  1. Affinity Diagram

  2. Customer Segmentation

  3. Consensus

  4. Sampling
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A Correct answer
Explanation

The Affinity Diagram organizes qualitative data - like customer needs - into natural groupings through team consensus. It helps identify themes from unstructured input. Customer Segmentation divides customers into groups, Consensus is a decision method, and Sampling is data collection.

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