Multiple choice six-sigma green-belt

Voice Of the Customer is the term used to describe the

  1. Stated solutions of the customer for our product / service or process

  2. Unstated solutions of the customer for our product / service or process

  3. Stated and unstated needs / requirements of the customer for our product / service or process

  4. Stated and unstated needs / requirements of the producer for the product / service or process
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Voice Of the Customer encompasses both stated (explicitly expressed) and unstated (implied or expected) customer needs and requirements for products, services, or processes. It captures the complete customer perspective including requirements they may not articulate directly.

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