Multiple choice six-sigma green-belt

____ represents the voice of the process

  1. Specification Limits

  2. Control Limits

  3. Targets

  4. None of above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Control limits (UCL and LCL) are calculated from actual process data and represent what the process is currently capable of achieving (the 'voice of the process'). Specification limits and targets represent what the customer wants (the 'voice of the customer').

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