Multiple choice six-sigma green-belt

In Define Phase, we would identify

  1. Our Customers and their Requirements for our products and services

  2. Our Customers and their solutions for our products and services

  3. The causes for our customers' pain

  4. Our Customers VOC and the solution they would like us to implement
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The Define phase focuses on understanding the customer and their requirements (Voice of the Customer). Identifying solutions (B) happens in Improve phases. Root cause analysis (C) occurs in Analyze. Implementing customer solutions (D) is premature in Define - first we must understand WHAT they need, not HOW to solve it.

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