Multiple choice six-sigma green-belt

The purpose of process control is to:

  1. Provide a inconsistent level of service to the customer

  2. Provide direction for improvement activities

  3. Hold the gains created by the improvement activities

  4. Break down barriers between groups
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Process Control (Control phase in DMAIC) maintains improvements through monitoring, control charts, and standardized procedures - 'holding the gains'. Option A is clearly incorrect. Direction for improvement comes from Analyze/Improve phases. Breaking barriers is management/organizational.

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